How long will it take to receive my order?
All of our items are produced at our facilities. Please allow up to 10 business days for us to produce your custom item(s) and a couple of days for shipping, depending on where you live. We will do our best to get your item(s) to you sooner, please understand creating a custom item for you takes time.

If you need an item quickly, Rush production may be the way to go. Rush production will ensure that your items are produced within 1 week and shipping will be expedited. A 20% RUSH charge will be added to your total for orders over $75. All other orders will be charged $15 for RUSH production. During high volume holiday seasons production times and rush services may vary. If you need something sent overnight for a special occasion, call our friendly customer service department.

What type of payment do you accept?
We accept credit cards online through PayPal, as well as money orders. We do not ship C.O.D. To pay for your order with a money order: 1) Select your products online. 2) Print out your order with your shipping information. 3) Mail your order along with a money order in the exact amount of the order to: Designer Keepsakes, P.O. Box 712402, Santee, CA 92072. Don't forget the shipping cost.

We aAt Designer Keepsakes, we believe in delivering our product to you as quickly as possible and at a reasonable price. Shipping starts at $5.95 We use several carriers (USPS, UPS) to ensure most items are delivered in 1-3 business days. You will be emailed your order tracking number once it is shipped.

How do I place an order?
Orders can be placed online 24 hours a day 7 days a week or by phone during normal business hours. There is a chance during times of high call volume all lines may be busy, please leave us a message or call back in a few minutes. Your order will begin production as soon as your original artwork or photos have been received.

What if I have to changes my order?
We encourage you to double check your order before placing it, but understand you may want to make a change after the fact. If you desire to make a change, you must notify us within 24 hours by either email or phone. After 24 hours we can not guarantee your order can be changed.

What if I want to cancel my order?
Ordered cancellations must be done within 24 hours after placing an order. There will be a 25% restocking fee based on the price of the order (shipping is excluded).

Additional items:
Licensed, Trademarked, or Patented Designs
In ordering custom printed merchandise, you the customer, represent that all materials used in making the product will not cause the violation of any law, rule, judicial decision, regulation, franchise or similar agreements, informal or formal, oral or written relating to trademarks, ordinance, or copyrights service marks etc. A customer also represents that by commissioning the seller to produce the item, they have the full authority to purchase and to grant the rights to the seller to fabricate, manufacture, and to sell any design or product that is created. The customer agrees to indemnify and hold the seller harmless from and against any fees, fines, penalties, losses, damages or assessments including attorney.s fees that are incurred by the seller to produce and sell any design or product that is created. We reserve the right to refuse production of any design we deem questionable or distasteful.

Back orders & Discontinued Item
We try very hard to keep ample supplies of our products on hand, however every so often we find ourselves out of stock. We will make every effort to contact you if the product you ordered is temporarily out of stock or discontinued. In either case you can substitute another item of equal or better quality or get a refund.

Returns & Exchanges

All Designer Keepsakes orders are custom made-to-order. As such, we will not accept a return unless the item(s) ordered is defective or the wrong item(s) is received. We will not accept returns based on size discrepancies or color discrepancies arising from viewing the item(s) on our website.

All orders are thoroughly examined and counted by at least two members of our production staff to ensure that item sizes (where applicable) and quantities are accurate. All items are also examined for defects prior to shipping. Designer Keepsakes is not responsible for any problems with orders that have been opened or left unattended after they are delivered. We will not accept a returned order that has been washed or worn.

If a problem does arise with your order, please contact a customer service representative at DesignerKeepsakes@cox.net or call (619) 402-0559 within 72 hours of receiving your order. Please do not send items back to us without getting a Return Authorization number from us first. Items will not be accepted for return if a Return Authorization is not issued within two weeks of receipt.